In 2017, RBC Royal Bank decided to re-imagine the client experience when interacting with its advisors. They replaced a 10+ year-old step-by-step, advisor-le...

As students are now facing a new way of learning and new technologies, Tazlin Kamani put her 5-year-old daughter to work. Together, they created a quick refe...

One weekend in March, as concerns about COVID-19 escalated, we received an email from a client VP, asking if we had a course on ‘managing people working from...

COVID-19 is changing the world – and the way we learn. As more businesses evolve into work from home environments, they are faced with the task of retooling w...

COVID-19 is changing the world – and the way we work. As businesses adapt to a rapidly evolving pandemic, multitudes of people now have to work from home. Wi...

An executive at a client organization read a recent best-seller about service design. She then asked the internal Learning team to design a workshop and they...

As a national voice for brokers and an advocate for consumers, our client is committed to building high performing brokers in Canada.  They asked Benchmark t...

A young and growing resource company with operations in five countries wanted to create and implement a performance management process for its executives, se...

A client from a financial institution wanted to refresh a 10+ year-old curriculum on selling mortgages for anyone who was new to credit at t

When Freedom Mobile began offering customer support via online chat platforms, they wanted to make sure their service representatives could

The Benchmark Team wishes you a Happy Holiday and a Wonderful New Year. We've enjoyed working with you and look forward to continuing in 2020! In keeping wit...

Each year, the Institute for Performance and Learning recognizes projects that embrace and exceed standards of excellence for the industry. In 2019, Benchmar...

Benchmark recently took part in the I4PL Conference, Performance & Learning in the Digital Age, as a bronze sponsor. Despite the conference title, we felt th...

On Oct 16-18, please join us at the Westin Harbour Castle in Toronto for Performance & Learning in the Digital Age i4plconference.ca/ Come see us at Booth...

Where is your smartphone? We’re willing to bet it’s within 30 cm of where you are. We’re also willing to bet that reading this question made you instinctivel...

In 2016 Benchmark Performance led a team to update the Competencies for Performance and Learning Professionals for the I4PL and introduced a new competency: ...

How has your company prepared for disaster recovery? Benchmark recently helped a client create engaging learning to increase employee awareness and help prep...

We strive for quality. In everything. Did you know the Benchmark team meets monthly to talk about quality? We showcase projects and client success stories, d...

The Competencies for Performance and Learning Professionals are the recognized standard across Canada, and form the basis for certification of professionals....

On November 2017, Benchmark Performance won the I4PL Award of Excellence for Learner Impact for our elearning course, OLG PlaySmart. The Award of Excellence ...