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Rebuilding Onboarding Programs
Based on Benchmark’s earlier gap analysis, our client wanted to completely overhaul their initial training programs for two key...
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- Jan 12, 2021
- 1 min
RECO and Benchmark Win Coveted Award
In 2018, the Real Estate Council of Ontario (RECO) and Benchmark partnered to create a FINTRAC Obligations course as part of the required...
Admin
- Dec 4, 2020
- 1 min
Performance Management for a Global Audience
Our client ambitiously set out to transform its annual performance management process into an effective performance development program...
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- Nov 17, 2020
- 1 min
Assessing the Structure of an Airline’s Training Organization
Our client built its centralized training function over many years by selecting high-performing front-line team members to become course...
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- Nov 2, 2020
- 1 min
Increasing Client Acquisition
A client was looking for a hands-on workshop on the first 3 steps of their sales process. The primary goal was to increase new client...
Admin
- Oct 2, 2020
- 1 min
Customer Service Gap Analysis for an Airline
Our client had set a high standard for itself to deliver an exceptional customer experience with each passenger. The airline wanted to...
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- Sep 1, 2020
- 1 min
Redesigning Internal Partner Presentations for Online and In-person Delivery
One of our financial services clients had an outdated in-person learning event that served to introduce new staff to multiple internal...
Admin
- Aug 19, 2020
- 2 min
Experiential Performance Management
An executive at a client organization wanted a chance for her team to explore the company’s performance management model. Her primary...
Admin
- Aug 5, 2020
- 1 min
Tough Questions on the Future Workplace
Benchmark recently spoke to senior leaders from organizations with a strong Canadian presence. In addition to responding to the health...
Admin
- Jul 22, 2020
- 1 min
E-Capstone Assessment for Technical Trades
Our client wanted to incorporate a capstone assessment at key milestones in the learning road maps of specific technical roles. Their...
Admin
- Jul 1, 2020
- 1 min
Redesigning for Virtual Delivery
In March 2020, we cancelled our classroom session on Designing Learning Experiences, part of the Master Certificate program offered by...
Admin
- Jun 13, 2020
- 2 min
Building Work Capability and Confidence
Our client is passionate about gaining results from job-specific, technical training. She and senior leaders observed that after...
Admin
- May 12, 2020
- 1 min
Benchmark and RBC: I4PL Award for Designing Curricula
In 2017, RBC Royal Bank decided to re-imagine the client experience when interacting with its advisors. They replaced a 10+ year-old...
Admin
- Apr 27, 2020
- 1 min
The first Quick Reference made by a 5-year-old, for 5-year-olds
As students are now facing a new way of learning and new technologies, Tazlin Kamani put her 5-year-old daughter to work. Together, they...
Admin
- Apr 21, 2020
- 1 min
Rapid Development in a Pandemic
One weekend in March, as concerns about COVID-19 escalated, we received an email from a client VP, asking if we had a course on ‘managing...
Admin
- Apr 1, 2020
- 1 min
Leaving the Physical Classroom for the Virtual World
COVID-19 is changing the world – and the way we learn. As more businesses evolve into work from home environments, they are faced with...
Admin
- Mar 20, 2020
- 1 min
Tips for Working & Managing Remotely During COVID-19
COVID-19 is changing the world – and the way we work. As businesses adapt to a rapidly evolving pandemic, multitudes of people now have...
Admin
- Mar 20, 2020
- 1 min
Service Design & Delivery Workshop
An executive at a client organization read a recent best-seller about service design. She then asked the internal Learning team to design...
Admin
- Mar 20, 2020
- 1 min
Building High Performers
As a national voice for brokers and an advocate for consumers, our client is committed to building high performing brokers in Canada. ...