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Point of View: Set yourself up for wellness success!
By Stacey Boorman I read somewhere that 2021 is just 2020 but with bangs. If this feels all too true, you may still be trying to figure...
Admin
May 25, 20212 min read


In-house Client Support
“I can’t get more head count. But I can bring one of Benchmark’s talented team members onto our team to get some of this work done.” In...
Admin
Apr 29, 20212 min read


Determining When and How to Create Learning
The learning department for one of our clients came to us with a two-part challenge that many learning professionals can relate to....
Admin
Mar 30, 20212 min read


Ethical Leadership in Academics and the Corporate World
Our team member, Esther Bergman, was recently invited to contribute a commentary on a chapter in a book about ethical leadership in...
Admin
Mar 10, 20211 min read


Security Awareness Training
A popular retail chain wanted a short course on ‘security awareness’ for new hires in their stores, warehouse and corporate office. The...
Admin
Feb 22, 20211 min read


We've moved!
We've moved across the pond - actually, it's a fountain if we're perfectly honest. Our lease was up, and we searched far and wide for a...
Admin
Feb 12, 20211 min read


Rebuilding Onboarding Programs
Based on Benchmark’s earlier gap analysis, our client wanted to completely overhaul their initial training programs for two key...
Admin
Feb 3, 20212 min read


RECO and Benchmark Win Coveted Award
In 2018, the Real Estate Council of Ontario (RECO) and Benchmark partnered to create a FINTRAC Obligations course as part of the required...
Admin
Jan 12, 20211 min read


'Tis the season....
From our team to yours, happy holidays!
Admin
Dec 17, 20201 min read


Performance Management for a Global Audience
Our client ambitiously set out to transform its annual performance management process into an effective performance development program...
Admin
Dec 4, 20201 min read


Assessing the Structure of an Airline’s Training Organization
Our client built its centralized training function over many years by selecting high-performing front-line team members to become course...
Admin
Nov 17, 20201 min read


Increasing Client Acquisition
A client was looking for a hands-on workshop on the first 3 steps of their sales process. The primary goal was to increase new client...
Admin
Nov 2, 20201 min read


Customer Service Gap Analysis for an Airline
Our client had set a high standard for itself to deliver an exceptional customer experience with each passenger. The airline wanted to...
Admin
Oct 2, 20201 min read


Redesigning Internal Partner Presentations for Online and In-person Delivery
One of our financial services clients had an outdated in-person learning event that served to introduce new staff to multiple internal...
Admin
Sep 1, 20201 min read


Experiential Performance Management
An executive at a client organization wanted a chance for her team to explore the company’s performance management model. Her primary...
Admin
Aug 19, 20202 min read


Tough Questions on the Future Workplace
Benchmark recently spoke to senior leaders from organizations with a strong Canadian presence. In addition to responding to the health...
Admin
Aug 5, 20201 min read


E-Capstone Assessment for Technical Trades
Our client wanted to incorporate a capstone assessment at key milestones in the learning road maps of specific technical roles. Their...
Admin
Jul 22, 20201 min read


Redesigning for Virtual Delivery
In March 2020, we cancelled our classroom session on Designing Learning Experiences, part of the Master Certificate program offered by...
Admin
Jul 1, 20201 min read


Building Work Capability and Confidence
Our client is passionate about gaining results from job-specific, technical training. She and senior leaders observed that after...
Admin
Jun 13, 20202 min read


Benchmark and RBC: I4PL Award for Designing Curricula
In 2017, RBC Royal Bank decided to re-imagine the client experience when interacting with its advisors. They replaced a 10+ year-old...
Admin
May 12, 20201 min read
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