"People can detect immediately a lack of alignment between what they are being trained in and how they are being managed"- David Maister

ROLE LEVEL PERFORMANCE

The third level of performance is the role level. It is best depicted using a framework we call the performance equation.

The performance equation shows us that performance at the role (team or individual) level is a product of several contributors. These contributors must work in concert for teams and individuals to be effective. Performance is impacted when any of these contributors is less than optimal.

Click here for some questions to help close performance gaps and identify opportunities to move from good to great.