"The secret of joy in work is contained in one word - excellence. To know how to do something well is to enjoy it."- Pearl Buck

ANALYZING ROLE LEVEL PERFORMANCE

Use the questions below to help close process gaps and identify opportunities to work more efficiently and effectively.

Direction & Feedback

❑ Are expectations clear?
❑ Do people know why it's important?
❑ How achievable are the current expectations for the role?
❑ Do people receive specific, timely feedback on how they're doing?

Tools & Resources

❑ Are processes and procedures easy to follow?
❑ Do people have effective performance support tools?
❑ Do people have the information they require?
❑ Do people have sufficient, uninterrupted time?
❑ Do people have the tools and resources they need?

Skills & Knowledge

❑ Do people have the skills and knowledge required?

Continuous Improvement

❑ Are people recognized and rewarded for performing?
❑ Are there negative consequences for not performing?