"The tendency is to keep doing things the way you have done them." - Maurice Strong

PROCESS LEVEL PERFORMANCE

Use the questions below to help close process gaps and identify opportunities to work more efficiently and effectively.

Alignment

❑ How does each process align with organization goals and structures?

❑ In what ways do processes support each other?

❑ In what ways do processes enable or impair the performance of teams and individual employees?

Ownership

❑ Who is accountable for each core and support process?

❑ Do process owners have the authority to enforce process compliance, where necessary?

❑ Do process owners have the authority to change processes, where necessary?

Documentation/Communication

❑ How current, comprehensive and usable are process tools, summaries and blueprints?

❑ How clearly are processes communicated?

❑ Are processes positioned as frameworks or backdrops for job-specific performance and training?
❑ How are process changes communicated?

Continuous Improvement

❑ How do you measure process efficiency and effectiveness?

❑ What is the mechanism for requesting and approving process changes?