Performance Tools/Job Aids

In today's fast-paced and increasingly complex environment, well-designed performance support tools are critical. At Benchmark, we create performance support tools that help employees minimize the overall time it takes to perform a task, reduce operational error and improve the quality of their performance. We design both electronic and paper-based quick reference guides, user manuals and pocket cards. Our tools are user friendly and task centred. We create an easy to follow, step-by-step process that tells employees exactly what to do and when to do it. We improve performance by focusing on key employee performance questions: How do I do the job? Am I doing it right? Show me how to do it. Am I missing any steps? What do I do next? I have forgotten how to do it. Show me an example.

  Sample projects include:

• designing a set of reference cards for a complex HR-pay system in a multi-union environment
• designing critical HR transaction guides for a class 1 railway
• designing a quick reference guide for financial planning software for a large Canadian bank