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Process Improvement
As we work with clients to design job aids and training, we often discover
the optimum solution starts with improving current work processes.
We
work closely with our client to map current processes, identify how
effort is expanded and how value is added. We combine our external expertise
with the client's internal expertise to identify and map process improvements.
After
we work with the client to improve processes, the training requirement
is typically smaller - with bigger net impact. Instead of getting better
at a complex process, employees master a simpler process that delivers
the same - or superior - results.
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Sample
projects include:
- design
of a sales referral process and form for sales teams at a global bank
- design
of the performance management process for a large Canadian bank
- restructuring
and simplification of branch operations activities for a global bank
- improvement
of business processes linked with a new enterprise computer system
in an electrical utility
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